Browse

frequently asked questions

1. Can we call you?

2. Can I order my MHC furniture over the internet?

3. How can I find an authorized MHC dealer in my area?

4. When should I expect my order to arrive?

5. I've heard that some laquers can be harmful to the environment. How safe are the finishing products that you use?

6. What special care does my furniture require once it is in my home?

7. What is it about the construction of your furniture that makes it so sturdy?

8. Do you offer a warranty on your products?

9. What sets Mother Hubbard's apart as a furniture manufacturer?

10. What is your online privacy policy?

 

answers


1.CAN WE CALL YOU?
Absolutely. in fact, we really want you to. we know how difficult buying can be sometimes. Please don’t hesitate to call us during business hours 416.661.8201 or email us sales@mhcfurniture.com top

2. CAN I ORDER MY MHC FURNITURE OVER THE INTERNET?
Yes & No, MHC does not take orders via the internet. Please E-MAIL US and we will refer you to an authorized Mother Hubbard's retailer near you. If there is no dealer in your area we will be happy sell you directly. Please call us for pricing. top

3. HOW CAN I FIND AN AUTHORIZED MHC DEALER IN MY AREA?
Just e-mail us your location and we will reply by the next business day with the appropriate information. top

4. WHEN SHOULD I EXPECT MY ORDER TO ARRIVE?
Eight weeks is the standard delivery time for all of our merchandise. top

5. I'VE HEARD THAT SOME LACQUERS CAN BE HARMFUL TO THE ENVIRONMENT. HOW SAFE ARE THE FINISHING PRODUCTS THAT YOU USE?
Mother Hubbard's cupboards chooses to use non-toxic european lacquers that are more environmentally friendly than north american lacquers. top

6. WHAT SPECIAL CARE DOES MY FURNITURE REQUIRE ONCE IT IS IN MY HOME?
The appearance of our furniture is incredibly easy to maintain. No varnish or polish is necessary - our furniture needs only to be wiped with a damp cloth when cleaning is required. top

7. WHAT IS IT ABOUT THE CONSTRUCTION OF YOUR FURNITURE THAT MAKES IT SO STURDY?
We go through great efforts to ensure that our products are resilient to wear or damage. We don't use glue to hold the furniture together, as it has a tendency to shift or break over time. Instead we use screws in the assembly, guaranteeing the strength and long life of your furniture. In addition, the frame of each piece is grooved so that the back fits perfectly into place. top

8. DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?
All of Mother Hubbard's cupboards' hardware is guaranteed for life. Furthermore, our furniture has a one-year guarantee against manufacturer's defect. top

9. WHAT SETS MOTHER HUBBARD'S CUPBOARDS APART AS A FURNITURE MANUFACTURER?
We believe that there are three things that set us apart: top

  • CRAFTSMANSHIP - We take pride in creating a superior product
  • KNOWLEDGE - We are a family-owned business with extensive experience in furniture design and construction
  • SPECIALIZATION - Our focus is on children's furniture

10. WHAT IS YOUR ONLINE PRIVACY POLICY? top
By accessing or using This Website, you agree to the terms of our privacy policy (the “Privacy Policy”), as outlined below. If you do not agree with the Privacy Policy, please do not access or use This Website. We reserve the right to change the Privacy Policy from time to time at our sole discretion; provided, however, that a prominent notice will be placed on This Website if such changes are material. Your use of This Website will be subject to the most current version of the Privacy Policy at the time of such use.

This Privacy Policy covers the treatment of any information that personally identifies you or allows us to contact you (“Personal Information”), which may be submitted by you when you are using This Website. The Privacy Policy also covers our treatment of any Personal Information that we share with our business partners. The Privacy Policy does not apply to the practices of companies that we don't own or control, or to people that we don't employ or manage.

We will explicitly ask when we need Your Personal Information. Generally, we will request this information in response to a request by you for a particular service or materials from us, and will use that information solely for that purpose.

We do not knowingly collect information from children under the age of 13 and This Website does not target information to children under 13. We are committed to protecting the privacy needs of children and we encourage parents to take an active role in your child's online activities and interests.

We take seriously the trust you place in us, and we will not sell, rent, or lease your Personal Information. We may share your Personal Information with business partners for purposes of having your inquiry or request processed on our behalf, and these business partners are bound to a privacy policy that is substantially equivalent in all material respects to the Privacy Policy. We will not share your Personal Information with any other third parties without your permission, unless (1) we are required to do so by law, including the requirements of any stock exchange or securities commission, or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or This Website, (b) protect and defend our rights or property, This Website or the users of This Website, and (c) act under exigent circumstances to protect the personal safety of our users, This Website or the public; or (2) in the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of our Company or one of our business units, so long as the party acquiring the information agrees to be bound by the terms of the Privacy Policy. In addition, we may provide aggregate statistics about users, sales, traffic patterns, and other information to third parties, but these statistics will not include any Personal Information.

We strive to keep your Personal Information accurate, and whenever possible, we will provide you with the means to make sure that Your Personal Information is correct and current. We will maintain the security of your Personal Information, and protect the integrity of such, with a commercially reasonable degree of care.

When you view This Website, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and it is used to verify computer systems that have previously accessed This Website. With most Internet browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.